USU KnowledgeCenter

USU KnowledgeCenter for Inbound Calls

USU KnowledgeCenter 5 is an extremely powerful knowledge base. It plays a leading role in supplying information to call and service centers, adopting the function of a central information platform. The goal is to make quality solutions available for the inbound employee, so a high first-call resolution rate can be achieved.

USU KnowledgeCenter 5 offers:

• A very flexible user interface addressing the needs of service agents
• The individual, customized combination of typical service-information tools such as search, navigation, news etc
• Preconfigured standard process flows for enabling a fast start
• Deep integration into various CRM systems
• Easy integration of external applications with USU KnowledgeCenter 5 as the central information platform
• The choice between intelligent search or direct navigation
• Personalized news to reduce the information flood to relevant information
• Guided dialogs for complex service issues
• Web 2.0 elements for a more efficient team collaboration
• New: access from mobile devices such as an iPad and iPhone
• New: an eLearning application for fast employee training

and much more!

A knowledge base transforms conceptually in the course of time. That's why it's very important that minor and even major changes are easy to administrate. For instance: Additional interfaces, new users with focus in different areas, different user interfaces or even new areas within our customers, are no challenge for USU KnowledgeCenter. Technical administrators are able to implement these changes without the help of USU.

Should you need help at any time we are happy to support you. Either via our support center or with the help of our consultants.