USU KnowledgeCenter

USU KnowledgeCenter as Self-service Application

The importance of the internet as a significant information and communication channel for customers increases daily. Today, customers expect to find reliable information there before reaching for the phone.

 

 

USU KnowledgeCenter 5 already adopts the function of this self-service channel and integrates information in the organization's website for many clients today. This way an obvious reduction of incoming calls is achieved – in individual cases up to 47%!

Relevant functions are integrated in the internet appearance via SOAP APIs.

USU KnowledgeCenter is now also available in a mobile version especially developed for external sales reps and on-site service techs. Now they can easily access the information they need from mobile devices such as an iPad and iPhone! You can find more information on this latest development in the "News & Upcoming Events" section of our website.