USU KnowledgeCenter

USU KnowledgeCenter for Service Centers

The service center is the central point of contact with your customers. Your service employee is often the first and only outward contact person. This is why a high service quality, quick replies and the complete processing by the first contact person are crucial. Succesful service organizations show that service agents can provide quality-assured, correct answers any time with the help of a professional supply with information.

USU KnowledgeCenter 5

... is a professional tool for the intelligent supply with knowledge at the point of contact. The new release 5 was created after extensively analyzing our clients' processes. It also includes Web 2.0 elements, such as feedback-mechanisms, etc.

As a central information platform USU KnowledgeCenter supports all knowledge-intense use- and maintenance- processes of service organizations.

The system is not only the basis for a zero-defect-strategy but also for an obvious increase of productivity by about 30% compared to ordinary knowledge bases.

USU KnowledgeCenter 5 offers several access options for a quick, high quality supply with information for the agent: Via intelligent search, folder-like information objects, a direct "one-click-navigation" to the correct solution or via the integration of news. Processes such as quality assurance, problem management, incident handling or ticket management are directly embedded. Maintenance expenses are minimized through self-learning procedures.

All functions aim for an obvious reduction of administrative expenses.

Well known companies from all industry sectors have been using USU products in call and service centers for years. Even municipal service centers in Cologne, Berlin and other cities are successfully working with our technology. USU also provides the knowledge management technology for the nation-wide standard telephone number 115. (www.d115.de).