USU KnowledgeCenter

USU – The Knowledge Business Company

For more than 30 years, we have been offering strategies, consulting, software solutions and services for comprehensive integration of the knowledge and experience in our customers’ business workflows and applications. With our three business areas

• Business Service Management
• Knowledge Business und
• Business Solutions

we are Europe’s largest provider of IT and knowledge management solutions. Market leaders from every sector of the international economy create transparency with USU applications, while also becoming more competitive, cutting costs and reducing their risks.

Our solutions ensure a comprehensive integration of knowledge and know-how into business processes and applications of our clients. They are testimony to the great competency of USU employees, our vast experience gained from successful projects and our knowledge of the processes and structures used in service organizations. Through joint ventures and alliances with well-known technology, sales and project partners, we’re expanding our portfolio in order to continue to best meet your individual needs in the future.

Knowledge-Based Service Management

Service processes (workflows) are complex and knowledge intensive – whether in technical support, operational IT, call and service centers or other areas. The intelligent provision of information along the entire service chain is mission critical. For this reason, it’s at the interface between business and IT where we concentrate on knowledge-based service management with our software and consulting services.

Benefit from our extensive knowledge!

• Our knowledge about processes and structures in service organizations is well reflected in our preconfigured standard software and in our consulting services.
• Our knowledge about how to best implement service management solutions is demonstrated by our standardized and fast implementation processes.
• Our service management solutions enable our customers to better apply and enhance the knowledge in their own service organizations.
• Our service management solutions provide our customers with valuable knowledge about the current status of their operations and monitor their central operational processes.
• Based on the knowledge provided by our service management solutions, our customers are always in a position to quickly adapt their processes to accommodate conditions that are inherently always subject to change.

The USU Group consists of the parent company USU Software AG and eight German and foreign subsidiaries, including USU AG, Omega Software GmbH, LeuTek GmbH and as Aspera GmbH as well as USU Consulting GmbH.

You can find out more about USU in our company profile or on our website at www.usu-ag.com